Terms of Use and Service

These Terms and Conditions of Use and Service ("Terms of Use and Service") govern your membership on and use of the website adidas.ae (the "adidas Site" or the "Site") and your purchases and use of products available through the Site. The Site is operated by adidas NV and/or its subsidiaries and affiliates (collectively, "adidas").

Your use of the Site constitutes your agreement to follow and be bound by the Terms of Use and Service.  We reserve the right to update or modify the Terms of Use and Service at any time without prior notice.  For this reason, we encourage you to review the Terms of Use and Service whenever you the Site.  If you do not agree to these terms, please do not use the Site.

By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows:

    You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (3) not a person barred from entering into contracts under your local jurisdiction.
    You shall establish and use your membership on the Site, and purchase and use the products available through the adidas Site, in strict compliance with these Terms of Use and Service and all applicable laws, rules and regulations (collectively, "Laws").  All calls, emails and other communications between you and adidas may be recorded.
  2. Placing orders on adidas online store must be manually performed by humans, any use of automated bots is not allowed and will expose the user to legal liability.
  3. adidas MEMBERSHIP
    • Establishing a Membership
      You may establish a membership on the Site. Enrollment requires you to (1) indicate agreement to these Terms of Use and Service, (2) provide contact information and identification details, and (3) submit any other form of authentication as required by adidas as part of the enrollment process. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.
    • Use of Membership
      You shall not use your adidas membership for any fraudulent or improper purpose or any purpose that is competitive to adidas.  You shall notify adidas immediately by emailing [info@adidas.ae] of any unauthorized use of your adidas membership or the adidas Site known to you.  adidas reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice.  adidas neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with adidas.  Termination of your access or use will not waive or affect any other right or relief to which adidas may be entitled.
    • Membership Termination
      adidas may terminate your membership and refuse any and all current or future use of the Site (a) in order to comply with applicable Law, (b) if you provide any information that adidas determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete), (c) if adidas determines, in its sole discretion, that you are using your adidas membership in a manner not permitted by these Terms of Use and Service, or (d) in other circumstances, as adidas deems appropriate in its sole discretion.
    • Order Processing
      adidas may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances adidas deems appropriate in its sole discretion. adidas also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. adidas will either not charge you or refund the charges for orders that we do not process or cancel.
    • Return Policy
      adidas accepts returns on certain merchandise on a case-by-case basis. For adidas’s Return Policy, which may change from time to time, please see [https://shop.adidas.ae/help/return.html]
    • Refunds
      Refunds for products purchased under this promotion will be provided on a pro-rata basis. The refund value will be adjusted based on the discount provided to consumer for the respective order.
    • Product Descriptions
      Orders paid using cash on delivery service will be refunded through adidas shopping vouchers,can be used only once at any time adidas attempts to provide accurate descriptions of products on the Site. adidas does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free.  If a product offered on the adidas Site is not as described, your sole remedy is to return the item, as specified in the Return Policy.
    • Pricing Information
      adidas strives to provide accurate pricing information regarding the products and services available on the adidas Site.  We cannot, however, insure against pricing errors.  adidas reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error.  If this occurs, adidas will notify you by email.  In addition, adidas reserves the right, at its sole discretion, to correct any error in the stated full retail price.
    • Product Availability
      The adidas Site may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order.  Unfortunately, adidas cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day.  In rare cases, a product may be available when a customer places the order, and sold out by the time adidas attempts to process the order. Should this happen, adidas will notify you by email.
    • Shipping and Tax
      Shipping and taxes will be calculated based on the country and method of delivery and indicated at the time of checkout, shipping fees will be calculated on the total price.
    • License and Site Access
      All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by adidas, its licensors or its content providers, and is protected by copyright, trademark and other applicable Belgian and foreign laws.
      adidas grants you a limited license to access and make personal use of this Site. adidas or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in adidas’s sole discretion.
      You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges).  Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by adidas.
    • Content You Submit Through the Site
      Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). The Terms of Use and Service incorporates by reference the terms and conditions of the Privacy Policy.  You grant adidas a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or any part of such content, in any media.  You hereby represent, warrant and covenant that any content you provide does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant such a license to adidas.
      You represent that all of the information, data and other materials you provide on this Site or to adidas through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.
      You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content.  Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself.
    • Disclaimers
      Except as otherwise expressly provided in these Terms of Use and Service, or required by applicable law, adidas makes no representations, covenants or warranties and offers no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of adidas membership, any content on the Site, or any products purchased through the adidas site, as well as warranties implied from a course of performance or course of dealing.
      Your use of this Site is at your sole risk.  The Site is provided on an "as is" and "as available" basis.  We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time.  adidas disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete.  If you download any content from this Site, you do so at your own discretion and risk.  You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.  No advice or information obtained by you from the Site shall create any warranty of any kind.
    The providers whose products are available on the adidas Site are independent contractors and not agents or employees of adidas.  adidas is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
    You acknowledge and agree that you assume full responsibility for your use of the site and/or for use of the adidas membership, communications with third parties, and purchase and use of the products and services available through the adidas Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the site may not be secure and may be intercepted by unauthorized parties. you acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), neither adidas nor its licensors, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your adidas membership, any termination or cancelation of your membership; (d) any products or services made available or purchased through the adidas site, including any damages or injury arising from any use of such products; (d) any delay or inability to use the Site or any information, products or services advertised in or obtained through the Site; or (e) the modification, removal or deletion of any content submitted or posted on the Site
    You agree to defend, indemnify and hold adidas harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms of Use and Service.
    When you use the Site or send emails to adidas, you are communicating with adidas electronically. You consent to receive electronically any communications related to your use of this Site.  adidas will communicate with you by email or by posting notices on this Site.  You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.  All notices from adidas intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on any of the adidas Site.
    These Terms of Use and Service constitute the entire agreement of between you and adidas regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use and Service.
    If any provision of these Terms of Use and Service enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.
    A copy of the Privacy Policy that applies to the collection, use, disclosure and other processing of personal information by adidas is located at [http://adidas.ae/privacy-policy]. You consent to any personal information we may obtain about you (either via the Site, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy.  adidas may update its Privacy Policy from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above.
    The failure of adidas to act with respect to a breach of these Terms of Use and Service by you or others does not waive adidas’s right to act with respect to subsequent or similar breaches.  If any content on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site.  You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
  13. Store pickup orders are only allowed for the orders placed inside the stores using the store APP.

    One time Password / Verification code.

    • OTP upon placing an order on the website: On placing an order for the first time, you will be redirected to the verification page where you will receive an OTP code, once you register your phone number, please fill the code in the verification code box to complete your purchase.
    • Changing phone number: You can change your registered phone number from MY ACCOUNT > Personal Information > Mobile Number Validation Details, once the new number is submitted, an OTP will be sent to the new mobile number. If you are facing any issues with the OTP, you may “re-send” the OTP or contact our customer service team.


  14. Order returns period is limited to 10 days (from delivery date) during the sale season.


    • Spin the wheel win a coupon code to instantly redeem on your next online order.
    • One spin per person per day.
    • Duration: 00:00 19th April 2021 to 23:59 on 30th April 2021.
    • Prizes are valid to use until 30th April 2021.
    • Discount coupons are only eligible on sale items and exclude full price items.
    • The prizes consist of an promo codes that can be added at checkout. The promo code must be used in one single order and only on the adidas GCC websites: shop.adidas.ae shop.adidas.bh shop.adidas.om shop.adidas.com.kw
    • The promo Code can not be redeemed in store
    • You will need to create an online account to redeem your promo code
    • The promo code can not be used in conjunction with another promo code
    • Promo code cannot be exchanged for any other item or value


  16. Mindful of the high cost of litigation, both you and adidas agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Terms of Use and Service or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.  Notice shall be sent to:
    Retail Logistics LLC (Branch)
    Plot no: WE-38, Dubai world central, logistics city,
    Dubai south, UAE .
    Both you and adidas agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.
    These Terms of Use and Service and the relationship between you and adidas will be governed by the Emirate of Dubai laws, United Arab Emirates.

  18. adidas Emerging Markets LLC

Effective August 4, 2015

Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

order tracker
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