How do I track my order and delivery status?
Last updated: 23/10/2018
If you have an adidas account:
Log in and click 'Order History' in the 'Order Information' section, then click the order you want to track.
If you don't have an adidas account:
Refer to your shipping confirmation email for instructions. You receive this email when your order has left our warehouse. You can check the status of your order with the track & trace code* provided in this email.
Possible status messages include:
This means we have received your order but our order management team has not yet processed it in our system. You will receive an email to confirm this.
This means your order has left our warehouse and is either in the process of being delivered, or has already been delivered. With a track & trace code* you can follow the journey of your package.
This status appears if you have returned (part of) your order and it has arrived at our warehouse. You will also receive an email to confirm this. Your refund for the returned items will be processed within 14 days as long, as the items meet the requirements of our Return Policy.
*Please note that it takes at least 24 hours for tracking codes to be activated.
Related questionsHow long after I receive my shipment confirmation email will I be able to track my order? What kind of emails will I receive about my order?
Frequently asked questions
Where is my order?
Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.order tracker
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