- How much are delivery costs?
- How long does delivery take?
- How long after I receive my shipment confirmation email will I be able to track my order?
- Can my delivery address be different from my billing address?
- How do I track my order and delivery status?
- What do I do if my question isn't covered here?
How much are delivery costs?
|Standards Delivery Cost||
On all orders
|Cash On delivery Cost||
25 AED In addition to Standards Delivery Cost (25 AED)
How long does delivery take?
The Delivery Time depends on what you're buying.
2-5 business days
During sale and promotion periods delivery might take a little longer than your used to. When you order more than one product, your order might arrive in different packages and arrive on different days.
Delivery Rules & Restrictions
Orders are shipped on business days only. Business days are Sunday to Thursday, excluding national holidays in the UAE.
We cannot deliver to PO boxes.
All deliveries must be signed upon receipt.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).
You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.
How long after I receive my shipment confirmation email will I be able to track my order?
Please allow at least 24 hours after receiving your shipment confirmation email before clicking the track & trace link. This gives the courier time to pick up your order from our warehouse.
Can my delivery address be different from my billing address?
Yes, as long as they're both in the same country. Just enter separate delivery and billing addresses during the checkout process.
How do I track my order and delivery status?
If you have an adidas account:
Log in and click 'Order History' in the 'Order Information' section, then click the order you want to track.
If you don't have an adidas account:
Refer to your shipping confirmation email for instructions. You receive this email when your order has left our warehouse. You can check the status of your order with the track & trace code* provided in this email.
Possible status messages include:
This means we have received your order but our order management team has not yet processed it in our system. You will receive an email to confirm this.
This means your order has left our warehouse and is either in the process of being delivered, or has already been delivered. With a track & trace code* you can follow the journey of your package.
This status appears if you have returned (part of) your order and it has arrived at our warehouse. You will also receive an email to confirm this. Your refund for the returned items will be processed within 14 days as long, as the items meet the requirements of our Return Policy.
*Please note that it takes at least 24 hours for tracking codes to be activated.
What do I do if my question isn't covered here?
We recommend you contact our friendly online shop Customer Service team using the contact information here.