Can I exchange a product?

Unfortunately, we don't exchange products, but you can always refuse delivery or return unwanted items for a refund, and then place a new order.

Refunds are subject to the conditions of our Return Policy, and are not available for personalised and customised items.

Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

order tracker
Still can't find your answer?

ASK OUR CUSTOMER SERVICE

Sat - Thu 10:00 AM to 4:00 PM UAE timing