Can I change or cancel my order, or change my delivery address if my order hasn't shipped yet?

We get to work as soon as you submit your order, so unfortunately we can't cancel or change your order even if it has not yet been shipped. However, you can return any unwanted products to us for a refund - excluding customised products and only if the conditions of our Return Policy are met.

Your delivery address cannot be changed after order placement.

Related questions

Where is my order?

Log in or enter your order details in the order tracker to see your order overview. From there, you can cancel items, track the delivery status or arrange an exchange or a return.

order tracker
Still can't find your answer?


Sat - Thu 9:30 AM to 5:00 PM UAE timing